Terms & Conditions

1. About Us

Delulu Cafe is owned and operated by Kanendran Brito and operates from No. 388, New Kalmunai Road, Batticaloa, Sri Lanka. We are open daily from 4.00 p.m. to 10.00 p.m. (Sri Lanka time). Website: https://delulucafe.com/. Contact: +94 77 107 3985 or delulucafe2024@gmail.com.

2. Website Use and Eligibility

By placing an order on our website, you confirm that you are at least 18 years of age and legally capable of entering into a binding contract. You agree to use the website lawfully, provide accurate contact and billing information, and refrain from interfering with website operations, attempting unauthorized access, or misusing any content or functionality. We may restrict misuse or cancel fraudulent orders where legally permitted.

3. Products, Availability and Pricing (LKR)

Food, beverages, cakes, and event-related offerings are subject to availability. Product images are illustrative; actual presentation and handcrafted finishes may vary slightly. All prices are listed and transacted in Sri Lankan Rupees (LKR). Applicable taxes, packaging charges, delivery fees (if any), and the total payable amount are displayed clearly before checkout. A service charge applies to dine-in bills only, at the rate shown on our menu and itemized on the bill; no service charge is added to takeaway orders or online pickup orders. We may correct genuine listing or pricing errors and will contact you before fulfilling an affected order to confirm whether you wish to proceed at the correct price or receive a full refund.

4. Orders and Acceptance

Submitting an order is a request to purchase. A binding contract is formed when Delulu Cafe confirms the order by website confirmation, email, or SMS (via Notify.lk). We may decline or cancel an order due to unavailable items, incorrect customer information, suspected payment fraud, or operational limitations. If payment has already been taken for an order we cannot fulfil, we will issue a full refund.

5. Payments (PayHere)

Online payments are processed securely by PayHere, a Central Bank of Sri Lanka approved payment gateway, or by other payment methods presented at checkout. Payment processing is subject to the provider's terms and security standards. We never ask customers to send payment card details, CVVs, or OTPs by email, WhatsApp, or ordinary messages. Any payment dispute should be reported promptly using the contact details below.

6. Collection, 2-Hour Hold Rule, Delivery and Timing

• Takeaway Collection: Pickup times are available within our opening hours (daily, 4.00 p.m. to 10.00 p.m.). Estimated preparation and pickup times shown at checkout are indicative and may change during busy periods. Customers must collect orders at our Batticaloa cafe at the confirmed time and present their Order ID or confirmation SMS.
• 2-Hour Collection Window: For food safety and hygiene reasons, prepared takeaway orders are held for a maximum of 2 hours from the scheduled pickup time. Orders left uncollected beyond 2 hours will be safely discarded and are not eligible for a refund or replacement.
• Delivery: Delivery can be arranged on request through independent third-party delivery service providers. Delivery fees, timeframes, and delivery areas are set by the provider and confirmed before dispatch. Our responsibility covers the correct preparation and packaging of your order up to handover to the delivery provider; delays or handling issues during transit should be reported to us promptly so we can follow up with the provider, without limiting your consumer rights for incorrect or unsafe food.

7. Cancellations, Returns and Refunds

Cancellations, replacements, and refunds are governed by our separate Return, Refund & Cancellation Policy, available on the website. Prepared and perishable food is subject to return restrictions for hygiene reasons, without limiting mandatory consumer rights or remedies for incorrect, defective, or unsafe products.

8. Custom Cakes and Event Orders (48-Hour Cancellation Rule)

Custom cakes, large catering orders, and event bookings involve advance lead times, design approvals, and advance payments. Customers are responsible for confirming cake inscriptions, dietary specifications, and collection dates before payment. Cancellations for custom cakes and event orders must be requested at least 48 hours before the scheduled collection time to qualify for a refund, less any pre-disclosed non-recoverable specialty costs. Cancellations made within 48 hours of the scheduled collection time are non-refundable.

9. Table Reservations

• Table reservations are free of charge; no deposit or booking fee is required.
• Reservations are available within our opening hours, daily from 4.00 p.m. to 10.00 p.m.
• Reserved tables are held for 15 minutes after the booked time. If you have not arrived within 15 minutes, the table may be released to other guests, subject to availability.
• If your plans change, please let us know as early as possible by phone or WhatsApp so the table can be offered to other guests.

10. House Rules for In-Cafe Guests

To keep Delulu Cafe comfortable and enjoyable for everyone, we ask all guests to follow these house rules:

• Respectful Conduct: Please treat staff and other guests with courtesy. We may refuse service or ask guests to leave in cases of abusive, unsafe, or disruptive behaviour.
• Outside Food and Drinks: Outside food and beverages are not permitted, except for celebration cakes or items agreed with us in advance.
• Free WiFi: Complimentary WiFi is provided for reasonable personal use. Please avoid illegal, offensive, or bandwidth-heavy activity. Availability and speed are not guaranteed.
• Photo Booth: The photo booth is provided for guests to enjoy. Please handle props and equipment with care, and be mindful of other guests when taking photos. Guests may be responsible for damage caused through misuse.
• Personal Belongings: Please keep your personal belongings with you. Delulu Cafe is not responsible for lost or unattended items, except where caused by our negligence.
• Children: Children are welcome and must be supervised by a parent or guardian at all times.
• Seating Time: During busy periods, we may kindly ask guests to limit their table time so that waiting guests can be seated.

11. Allergens and Dietary Requirements

Our products are prepared in a shared kitchen and may contain or come into contact with common allergens, including milk/dairy, eggs, wheat/gluten, peanuts, tree nuts, soy, and sesame. Please tell us about allergies or dietary restrictions before ordering and ask staff to confirm ingredient information. We cannot guarantee a 100% allergen-free environment unless expressly confirmed in writing.

12. Promotions and Discount Codes

Promotional offers are valid only during the stated period and are subject to their published conditions, stock availability, and applicable law. Unless specified otherwise, discounts cannot be combined or exchanged for cash.

13. Intellectual Property

Website text, photographs, logos, branding, graphics, and other materials are owned by Delulu Cafe or used with permission, and are protected under the Intellectual Property Act, No. 36 of 2003 of Sri Lanka. You may browse and use the website for personal, non-commercial ordering purposes only. Reproduction or commercial reuse requires prior written permission.

14. Privacy and Communications

Our Privacy Policy explains how personal information is collected and used in accordance with the Personal Data Protection Act, No. 9 of 2022 (as amended). We send necessary transactional order updates by email, phone, or SMS through Notify.lk. Promotional messages are sent only where legally permitted and with your consent.

15. Website Availability and External Links

We aim to keep the website accurate and available at all times, but cannot guarantee uninterrupted access. Links to third-party sites or payment and SMS gateways are provided for convenience and are governed by their own terms and policies.

16. Liability

Nothing in these terms excludes or restricts liability that cannot lawfully be excluded under Sri Lankan law, including mandatory protections under the Consumer Affairs Authority Act, No. 9 of 2003 and the Unfair Contract Terms Act, No. 26 of 1997. To the extent permitted by law, Delulu Cafe is not responsible for indirect losses arising solely from website interruptions or circumstances beyond its reasonable control.

17. Changes to These Terms

We may update these Terms & Conditions from time to time. The version published when an order is placed will govern that specific order.

18. Governing Law and Disputes

These terms are governed by the laws of the Democratic Socialist Republic of Sri Lanka. Please contact us first so we can try to resolve any complaint fairly and promptly. Unresolved disputes shall be subject to the jurisdiction of the competent courts of Batticaloa, Sri Lanka, without limiting your right to approach the relevant consumer protection authorities.

19. Contact

Please use the contact information below for questions about these terms.